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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 553
Experience:  Computer Software Support specialist for more that 10 years
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I cant get past the starting windows screen when it does it

Customer Question

i cant get past the starting windows screen when it does it goes to a blues screen but it is so quick i can't read it
JA: How much experience do you have with this particular machine?
Customer: i am ok ..
JA: Have you installed any updates recently?
Customer: no but i think there was a microsoft update over night
JA: Anything else you want the computer expert to know before I connect you?
Customer: it was working yesterday
Submitted: 1 month ago.
Category: Software
Expert:  Bruce Wilner replied 1 month ago.

At the initial screen--in black-and-white video--choose "single-step" boot, and the system will give you painfully clear messages about every single step it is taking.

Write these things down on a piece of paper!

When it crashes, you will know EXACTLY what caused it. You may, e.g., have installed something new, and a module of its that is executed on startup is causing the problem.

It will take a LONG time to boot in this manner, but it's worth it. Instead of having to GUESS, you will KNOW with certainty.

Expert:  Bruce Wilner replied 1 month ago.

Suggestion for future: last thing monkeyed with = best candidate for most likely thing broken.