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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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I am cht45 and I changed my password and you told me i

Customer Question

I am cht45 and I changed my password ***** you told me i didn't. Can you confirm?
JA: When did you last reset your username and password?
Customer: I think 3 days ago
JA: Have you installed any updates recently?
Customer: No. What do you mean?
JA: What confuses you?
Customer: You are telling me I didn't change my password, but I did
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Software
Expert:  Bruce Wilner replied 4 months ago.

Hi. I'm not sure what your symptom is. I must confess that your chat with the bot made it even less clear. If it wasn't a bot, well, it sure looked like one.

Please advise. Thank you for your patience and sticktoitiveness (I think I spelled that correctly).

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