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Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 16377
Experience:  Software expert
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I am running windows 7 (64) on my lap top. The trouble

Customer Question

I am running windows 7 (64) on my lap top. The trouble shooters no longer work. Please advise?
Rob
Submitted: 17 days ago.
Category: Software
Expert:  Josh replied 17 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 17 days ago.

Hi Rob,

What exactly is happening on your computer?

Customer: replied 16 days ago.
Sorry for the delay. Emergency came up
Rob
Customer: replied 16 days ago.
I am already a subscriber, is the $39 fee extra?
Expert:  Josh replied 16 days ago.

Yes, the remote assistance request is an additional charge but it might not be necessary.

What exactly is going on with your computer?

Customer: replied 16 days ago.
for some reason whenever I try to use a troubleshooter it doesn't work. And I don't know why.
Bob
Customer: replied 16 days ago.
I am actually thinking of setting the computer back to factory condition and start all over
Expert:  Josh replied 16 days ago.

Bob,

A factory restore will fix the issue as well so if you would like to start over fresh then the restore will fix any software related issue such as the troubleshooter not working.

Customer: replied 16 days ago.
I guess I should wait. Thanks for your patience
Rob
Expert:  Josh replied 16 days ago.

You're welcome.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 15 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 12 days ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.