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Michelle
Michelle, Computer Support Specialist
Category: Software
Satisfied Customers: 4870
Experience:  B.Sc. Computer Science with Honors
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I'm trying to install a new version of Flash player, but

Customer Question

I'm trying to install a new version of Flash player, but cannot recall my password
JA: How much experience do you have with this particular machine?
Customer: lots of experience not not much tech knowledge
JA: Have you installed any updates recently?
Customer: yes - got through all the steps for the flash player installation, until the password ***** step
JA: Anything else you want the software expert to know before I connect you?
Customer: I think that's it! Thanks
Submitted: 1 month ago.
Category: Software
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What password ***** are you getting and where?

Customer: replied 1 month ago.
It's on the Adobe Flash Player version 24.0 installer prompt. It has my name and asks for my password ***** it will let me install the update
Expert:  Michelle replied 1 month ago.

can you post a screenshot on this chat please.

Customer: replied 1 month ago.
i'll try, hang on
Expert:  Michelle replied 1 month ago.

thanks

Customer: replied 1 month ago.
screenshot attached, please confirm that you get it
Customer: replied 1 month ago.
Thanks all done and got it loaded.
bibi
Expert:  Michelle replied 1 month ago.

ok good, let me know if you need anything else.

Expert:  Michelle replied 1 month ago.

Feel free to ask if you have any question.