Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.What password ***** are you getting and where?
can you post a screenshot on this chat please.
ok good, let me know if you need anything else.
Feel free to ask if you have any question.