How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Just received Google Home for Christmas and I am trying to

Customer Question

Just received Google Home for Christmas and I am trying to set up. Think I installed Google Home on my cellphone (says it's installed) but when it tried to activate my password ***** showed just dots it then said it couldn't connect - don't know what to do now ? ? ? The Home Google Icon shows up on my cellphone and know when I go to try and hear the sound I don't hear anything - before I did ? ? ? Please help Cheryl
JA: Have you tested the connections by doing a ping utility test?
Customer: Not sure what the ping utility test is ? ? ?
JA: Have you installed any updates recently? What confuses you?
Customer: The device still says I need to install Goggle Home ? ? ?
JA: Anything else you want the computer expert to know before I connect you? What confuses you?
Customer: What confuses me is that it is installed on my cellphone but the Home Goggle says it is not installed?
Submitted: 4 months ago.
Category: Software
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Related Software Questions