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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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My computer has a virus. I am using Kaspersky total

Customer Question

My computer has a virus. I am using Kaspersky total security. It is playing havic with my computer. I am wandering if someone could remotely have a look at my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Make is Accer, using windows 10. It says that the Kaspersky program is not working tup to its potential
JA: Have you installed any updates recently?
Customer: Check at least once a day for updates.
JA: Anything else you want the software expert to know before I connect you?
Customer: I am getting messages about errors. The person who hacked the computer did a good number on it. He tried to get into some programs.
Submitted: 2 months ago.
Category: Software
Expert:  Cris replied 2 months ago.

Hi there, I am Cris and will be glad to assist you with your issue.

I can offer you remote support once offer accepted I can send you the link to start.