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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 594
Experience:  Computer Software Support specialist for more that 10 years
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My windows 8 has stopped working. I cannot send mail. I have

Customer Question

my windows 8 has stopped working . I cannot send mail.
JA: What kind of computer do you have?
Customer: I have an HP pavillion . it is only 3 years old.
JA: Have you installed any updates recently?
Customer: yes, they come in automatically.
JA: Anything else you want the computer expert to know before I connect you?
Customer: i worked feverishly for 3 hours with cox. tech's and they could not enter my computer to see what was wrong. there answer was that windows 8 had a problem.
Submitted: 5 months ago.
Category: Software
Expert:  John replied 5 months ago.

Hello and welcome to Justanswer which is a independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

To clarify when you say windows 8 stopped working do you mean you cannot boot and login to windows 8 desktop or tiles screen?

Are you using the windows 8 inbuilt mail application to open the cox email ?

Thank you

Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 5 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Elgin Vega replied 5 months ago.

Hi, my name is***** will try my best to help you with this request.

The computer is not working, Can you describe the error or the symptom of the computer?