Hello! My name is*****I am a certified computer professional who will assist you.
I am sorry for the problem. There are a few things you may need to do to solve the problem. First, you can disable and re-enable the WiFi network adapter. Here are the instructions:
1. Move the mouse cursor over the Windows Start button located in the bottom left corner and then right-click it and select Network Connections2. A new window will open. Right-click on the network adapter called "Wi-Fi" and then select "Disable"
3. After about 10 seconds, right-click it again, and select "Enable"
4. Now check if you can reconnect to a wireless network and access the Internet
Let me know the results.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro