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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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I bought kaspersky int. security on 9/23/16 for 2 years. hp,

Customer Question

i bought kaspersky int. security on 9/23/16 for 2 years.
JA: What kind of computer do you have?
Customer: hp
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: the act. code = 4jq5r-16nhx-je89v-tubq4
Submitted: 2 months ago.
Category: Software
Expert:  Martin replied 2 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin

Customer: replied 2 months ago.
I dont have a problem with my computer! I have a problem with Kaspersky sending pop-ups
saying my protection has expired but I renewed it on 9/23/2016 for 2 years
Customer: replied 2 months ago.
Who are you? I thought I was online with Kaspersky
Customer: replied 2 months ago.
Take that $33 off my VISA card immediately and I will also be contacting COSTCO member service.
Expert:  Martin replied 2 months ago.

Hello,

As the website URL at the top should say, you are on JustAnswer.com which is how you got through to me.

If It's Kaspersky you were after instead then I suggest giving them a call, here's their number 1(###) ###-####br />
Rergards,
Martin