How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan
Dan, Computer Support Specialist
Category: Software
Satisfied Customers: 1807
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
1567601
Type Your Software Question Here...
Dan is online now
A new question is answered every 9 seconds

I need tech support related to my Lenoval idea pad laptop-

Customer Question

I need tech support related to my Lenoval idea pad laptop- win10. can't adjust screen brightness
Submitted: 4 months ago.
Category: Software
Expert:  Dan replied 4 months ago.

Hello and welcome to JustAnswer. Please let me know if you still require assistance and I would be happy to help you.

Customer: replied 4 months ago.
I do
Expert:  Dan replied 4 months ago.

Okay. What have you tried so far?

Customer: replied 4 months ago.
is this amount for access directly additional to the $40, I just spent
Expert:  Dan replied 4 months ago.

It is but that is an automated popup so wait until we determine that it is really necessary before you accept it.

Customer: replied 4 months ago.
enabling and or updating monitor and graphic cards. they were already enabled. tired to follow some you tube vidoes
Expert:  Dan replied 4 months ago.

What model of Ideapad do you have?

Customer: replied 4 months ago.
P500
Expert:  Dan replied 4 months ago.

Okay thank you. Is your illumination stuck a specific level?

Customer: replied 4 months ago.
It appears it is at 30%
Customer: replied 4 months ago.
The keys don't work and I am unable to change the plan under display
Expert:  Dan replied 4 months ago.

Okay, and you upgraded to Windows 10 I presume?

Customer: replied 4 months ago.
Upgraded sometime ago
Customer: replied 4 months ago.
where can I go to see what version of WIN I have to confirm. This is my daugther's computer. I'm trying to help
Expert:  Dan replied 4 months ago.

I believe this is a driver problem. Click on your start icon then go to Settings, then System, then About and tell me when you are there please.

Expert:  Dan replied 4 months ago.

Are you there yet?

Customer: replied 4 months ago.
ok, I just sent to setting. win10 home version 64-bit
Expert:  Dan replied 4 months ago.

Okay good. Go to this LINK and download the Intel Video Driver for 64-bit Windows. Install that and let me know what happens.

Customer: replied 4 months ago.
the link does not include win10, just 8.1, does it matter
Customer: replied 4 months ago.
this was originally a win 8 computer, then 8.1
Expert:  Dan replied 4 months ago.

No it should work.

Customer: replied 4 months ago.
ok
Customer: replied 4 months ago.
It's downloading, about 2min
Expert:  Dan replied 4 months ago.

Okay.

Customer: replied 4 months ago.
it says there is a folder already for this and asks if I want to continue. I guess, yes, right
Expert:  Dan replied 4 months ago.

Yes.

Expert:  Dan replied 4 months ago.

You may need to uninstall the original driver first then install the one you just downloaded.

Customer: replied 4 months ago.
ok. ok, I think I installed it. I got a message, but it disappeard. Don't know what it meant, bu where to I go to ck it.now
Expert:  Dan replied 4 months ago.

Well now try to change the bright level. You might need to restart?

Customer: replied 4 months ago.
I'm restarting
Expert:  Dan replied 4 months ago.

Okay

Customer: replied 4 months ago.
The f keys don't work but I'm going into my display.
Expert:  Dan replied 4 months ago.

Okay.

Customer: replied 4 months ago.
I've lost u on my computer, bUT hv txt
Expert:  Dan replied 4 months ago.

You should also have keys on the keyboard that can control the bright level as well as the software control?

Customer: replied 4 months ago.
No the f keys don't work that's why I went to display settings. That did not work either
Expert:  Dan replied 4 months ago.

Have your F keys always been giving you trouble?

Customer: replied 4 months ago.
I indicated both the f keys and display plan settings won't work. Is there another war to adj. Brigtmess. When I click on battery , it it shows a box for the brightness as well. I can click on that and it goes up and down but does not change the brightness. The F keys also go up and down but don't change the brightness
Expert:  Dan replied 4 months ago.

Are you chatting with me from the computer again? If not you need to try to reconnect with me from the computer. I would like to remote in if that would be okay?

Customer: replied 4 months ago.
No. I've lost the connection when I restarted. I will wait and contact our computer person. Tomortow. He can aces and it wont cost me $80. I just thought I could get it quicker if I use this. I've used this Website before and was happy, but I don't want to spend the extra money for answer when I know I can get it probably fixed tomorrow.. I was just impatient
Expert:  Dan replied 4 months ago.

I won't charge you any extra either. I would like to fix it for you as well.

Expert:  Dan replied 4 months ago.

From the computer just go to justanswer.com and sign in. You should be able reconnect from there?

Customer: replied 4 months ago.
Ok. How do I sign back in to get to touch directly. Can u eml the link
Customer: replied 4 months ago.
Or I can copy the link fr txt and put it on my yahoo app on my phone
Expert:  Dan replied 4 months ago.

Can you get to the justanswer web site from the computer?

Customer: replied 4 months ago.
Ok. I am there on the website. Sorry, I though I lost u on my phone for a min
Expert:  Dan replied 4 months ago.

Okay so you are on the computer now then?

Customer: replied 4 months ago.
but I think I may hv to sign up for acct. I'll test it though, I hv been here befor. May hv to change passwd
Expert:  Dan replied 4 months ago.

Okay. When you are signed in and chatting with me from the computer, let me know and I will setup the link.

Customer: replied 4 months ago.
I'm signed into my account. It is asking me now to put in my question and then submit it to get connected to a tech person. So do I do that and once I connect to somebody it will be you or will it be someone else.
Expert:  Dan replied 4 months ago.

No. Try pasting this into the browser instead. http://professional.justanswer.com/chat/index/b3500d5a179b4edcbcef74c2326a5ac1

Customer: replied 4 months ago.
I can't acccess that link.
Customer: replied 4 months ago.
Authentication issue
Customer: replied 4 months ago.
It may be accsible on my eml***@******.***
Customer: replied 4 months ago.
I can't access from my phone txt, eml is worth a try
Expert:  Dan replied 4 months ago.

No you have to access it from the web site.

Expert:  Dan replied 4 months ago.

Try this from your browser. http://www.justanswer.com/software/a4jkb-need-tech-support-related-lenoval-idea-pad-laptop.html

Customer: replied 4 months ago.
I can't see the whole site name on my phone. I click on it but can't scroll over to see the whole thing.
Expert:  Dan replied 4 months ago.

You will need to be on the computer before I can make a remote connection. I will send the link to your email address.

Customer: replied 4 months ago.
ok, I am now here. I lost the ability to reply to your txts. but hoping this finds you
Expert:  Dan replied 4 months ago.

It did. You are on the computer now?

Customer: replied 4 months ago.
I am on the computer but my daughter just came in and does not want anyone to access her computer that she does not know.. So I have to log off
Expert:  Dan replied 4 months ago.

Okay very well. Good luck!

Related Software Questions