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Hello and welcome to JustAnswer. Please let me know if you still require assistance and I would be happy to help you.
Okay. What have you tried so far?
It is but that is an automated popup so wait until we determine that it is really necessary before you accept it.
What model of Ideapad do you have?
Okay thank you. Is your illumination stuck a specific level?
Okay, and you upgraded to Windows 10 I presume?
I believe this is a driver problem. Click on your start icon then go to Settings, then System, then About and tell me when you are there please.
Are you there yet?
Okay good. Go to this LINK and download the Intel Video Driver for 64-bit Windows. Install that and let me know what happens.
No it should work.
You may need to uninstall the original driver first then install the one you just downloaded.
Well now try to change the bright level. You might need to restart?
You should also have keys on the keyboard that can control the bright level as well as the software control?
Have your F keys always been giving you trouble?
Are you chatting with me from the computer again? If not you need to try to reconnect with me from the computer. I would like to remote in if that would be okay?
I won't charge you any extra either. I would like to fix it for you as well.
From the computer just go to justanswer.com and sign in. You should be able reconnect from there?
Can you get to the justanswer web site from the computer?
Okay so you are on the computer now then?
Okay. When you are signed in and chatting with me from the computer, let me know and I will setup the link.
No. Try pasting this into the browser instead. http://professional.justanswer.com/chat/index/b3500d5a179b4edcbcef74c2326a5ac1
No you have to access it from the web site.
Try this from your browser. http://www.justanswer.com/software/a4jkb-need-tech-support-related-lenoval-idea-pad-laptop.html
You will need to be on the computer before I can make a remote connection. I will send the link to your email address.
It did. You are on the computer now?
Okay very well. Good luck!