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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 585
Experience:  Computer Software Support specialist for more that 10 years
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PUBLISHER 2016 IS NOT RESPONDING FREQUENTLY. I LOST A FILE

Customer Question

PUBLISHER 2016 IS NOT RESPONDING FREQUENTLY. I LOST A FILE WITH I HAVE LOST 38 CUSTOMERS ADS WITH LOGOS AND GRAPHICS. I CANNOT SAVE OR RECOVER THE FILE. HAPPENING ON THE RECREATION I AM PRESENTLY DOING AND HAVE LOST 20 HOUS OF WORK. PLEASE HELP!
JA: Just to clarify, what's the make and model of your computer? And what version of Publisher are you using?
Customer: LENOVE IDEAPAD 300 17" LAPTOP I5 INTEL, 8 GIGS RAM. PUBL 2016
JA: Have you installed any updates recently?
Customer: AUTOMATIC UPDATES
JA: Anything else you want the computer expert to know before I connect you?
Customer: I AM SAVING TO A 64 GIG THUMB DRIVE AS WELL AS TO THE PC DRIVE. WHEN PUB 2016 CRASHES OR NOT RESPONDS I HAVE 2 BAD VERSIONS SAVED. EACH TIME I REBOOT THE PROGRAM, LESS AND LESS OF THE FILE REAPPEARS UNTIL IT IS LOST COMPLETELY. I PUBLISH AD NEWSPAPERS AND CANNOT FINISH THE JOBS TIMELY. THANKS
Submitted: 4 months ago.
Category: Software
Expert:  George Sibiya replied 4 months ago.

Hi,

Welcome tot JustAnswer and thank you for utilizing our services.

What version of Windows are you running publisher on?

Regards,

G

Customer: replied 4 months ago.
Windows 10
Customer: replied 4 months ago.
Am I going to get help today?
Customer: replied 4 months ago.
HOW DO I GET ANY HELP FROM YOU TODAY?