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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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Since I last logged onto my Windows 7 HP computer, I now

Customer Question

Since I last logged onto my Windows 7 HP computer, I now find I am locked out of my login and cannot get into my computer. I have checked the capital key and it is off. I have used the login pass work I have used for years and many of my other pass words to no avail.
I am wondering if a hacker changed the pass word as I have not.
Can you help me?
I turn off the electrical strip when I am not using the computer so no one could have turned it on remotely. Any access by another would have had to have been using my last use.
Submitted: 2 months ago.
Category: Software
Expert:  Jess M. replied 2 months ago.

Hi, thank you for your question. My name is ***** ***** I will be glad to assist you today.

Is your username shown in the login screen showing your email address? Or just a username?

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