Hi. My name is***** you for your question and the opportunity to assist. Try this please:
Hold down the power button to turn the machine off. About 4 - 5 seconds.
Once off, turn it on and as soon as you see the Asus logo, start tapping the F9 key about once per second.
Do you get to a new screen?
Thanks. Can you tell me the model number of the computer?
Thank you. I'm just not sure what CCleaner did to the machine to get it like this. I'll open your
question up to all the experts. One of them may have an idea as to how to get it back up.
You'll receive an email notification when one responds.
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
You may need to reset your PC to factory defaults, but your data (documents, pictures, etc) will be lost.
To reset your PC:
1. Press the F9 key during bootup.
2. From the screen, click Troubleshoot.
3. Select Reset your PC.
4. Click Next.
5. Select Only the drive where the Windows is installed.
6. Follow the prompts to reset your computer to factory settings
If nothing works, then your restore partition may be gone. In that case I would reinstall Windows using a Windows install CD. If you don't have one, please call Asus so they can ship one to you.
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