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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 538
Experience:  Computer Software Support specialist for more that 10 years
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Why can't I log on my computer, not moving? 4 yrs old

Customer Question

Why can't I log on my computer, not moving?
JA: What's the make/model of your device? How old is it?
Customer: 4 yrs old Gateway
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I shut it down, turn iy on, checked all connection"s monitor scteen just show"s Gatreay, anf
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I would like to schedule an appt.
Submitted: 22 days ago.
Category: Software
Expert:  Bhavik Joshi replied 21 days ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 21 days ago.

Please take a picture of the screen you are seeing right now and send it to me using add files option on this page. Through this I will get to know on which screen you are in.