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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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I want to enter a new password as I have forgot my old one,

Customer Question

I want to enter a new password ***** I have forgot my old one
JA: When did you last reset your username and password?
Customer: When I first signed up for Kaspersky
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: I don't think so
Submitted: 2 months ago.
Category: Software
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first try to clarify for what you´ve forgotten your password? Is that for the Kaspersky website or what exactly?

Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 2 months ago.
I just want to sign in to Kaspersky and don't have (or remember) my password.
Expert:  Lorenz Vauck replied 2 months ago.

Thank you. Do you remember the email address you´ve used to sign-up for Kaspersky and can you still access that email address (read emails)?

Customer: replied 2 months ago.
I am an elderly handicapped senior and can not afford to spend any more
Expert:  Lorenz Vauck replied 2 months ago.

That is OK of course, the offer is automatic and we do not need to do that yet as I think we could also solve it via text. So please let me know: do you remember the email address you´ve used to sign-up for Kaspersky and can you still access that email address (read emails)?

Customer: replied 2 months ago.
no
Customer: replied 2 months ago.
All I want is a new password
Expert:  Lorenz Vauck replied 2 months ago.

No to what? Don´t you remember the email you´ve used to sign up for Kaspersky? Or can´t you access the email you´ve used anymore, but know which one it was?

Expert:  Lorenz Vauck replied 2 months ago.

I believe that you want that, but Kaspersky will not just give you a new password ***** you knowing the email address you´ve used, otherwise just anyone could access your account without any security verification, which would not make any sense as everyone could steal it then. Please answer my above question and I will do my best to get it recovered for you.

Customer: replied 2 months ago.
I know my email I signed up with, [email protected], I just do not remember my Kaspersky password ***** am I to use my yahoo password?
Expert:  Lorenz Vauck replied 2 months ago.

You most likely do have a dedicated Kaspersky password, only you can know that. Are you trying to sign-in to Kaspersky here (just to make sure)?:

https://my.kaspersky.com/

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