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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 553
Experience:  Computer Software Support specialist for more that 10 years
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My I want to renew my subscription but my computer stole all

Customer Question

my I want to renew my subscription but my computer stole all my pAsswords so I cannot access my existing account with yoy
JA: Have you contacted anyone about your account?
Customer: cant get through till now
JA: Have you installed any updates recently?
Customer: I have tried desparately yo get through to you
JA: Anything else you want the software expert to know before I connect you?
Customer: i t all went wrong when i downloaded windows 10
Submitted: 1 month ago.
Category: Software
Expert:  flopcat98 replied 1 month ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  flopcat98 replied 1 month ago.

how long ago did you install the win 10?

what company are you trying to get ahold of ?

Customer: replied 1 month ago.
when it first became aVailable about 18months ago
Expert:  flopcat98 replied 1 month ago.

ok so what subscription are you trying to renew ?