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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 538
Experience:  Computer Software Support specialist for more that 10 years
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AT AGE 91 TRYING TO DOWNLOAD cd FOR aDOBEPHOTOSHOP -- iVE

Customer Question

I'm TRYING AT AGE 91 TRYING TO DOWNLOAD cd FOR aDOBEPHOTOSHOP -- iVE GOTTEN SERIAL NUMBER, cd IS IN DRIVE, AM GOING TO NEED VERBAL HALP????
JA: What kind of computer do you have?
Customer: Dell with Windows 10
JA: Have you installed any updates recently?
Customer: Just go new computer after old one crashed....I have CD in drive
JA: Anything else you want the software expert to know before I connect you?
Customer: anything you NEED to know?
Submitted: 24 days ago.
Category: Software
Customer: replied 24 days ago.
sure, why not
Customer: replied 24 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  ChrisC replied 24 days ago.

Hi, my name is ***** ***** I'll be happy to help you today!

So the installation disc is in the drive, is that correct?

Expert:  ChrisC replied 23 days ago.

Hi again, did you still need assistance getting Photoshop installed?