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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
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I changed my user and administrator name, only because of

Customer Question

I changed my user and administrator name, only because of faulty instructions by Microsoft. I had Magicjack on my previous settings, but now I cannot boot it with the Icon
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP6703W with Windows 10 O
JA: Have you installed any updates recently?
Customer: I had to change my user name and administrator involuntarily yesterday
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have moved from Louisiana, where my MagicJack was setup with(###) ###-####which still worked when I moved to Florida
Submitted: 1 month ago.
Category: Software
Expert:  Quiksilver07070 replied 1 month ago.

Hello, and Thank You for choosing JustAnswer.com
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Expert:  Quiksilver07070 replied 1 month ago.

All user accounts are not the SAME on a windows computer.

YOu must be an Administrator account to make any changes to OTHER accounts.

There are just standard user accounts, and those cant make changes to other accounts.

You cant create or delete or recover other accounts from a standard account.

So you MUST be logged in as an ADMINISTRATOR account.

I can check all of this for you, and possibly recover the account.

But I need access to the machine, through remote session.

I cant guve you the instructions.....thers too many variables.