How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 574
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I need to reset my password, i don't know, i tried to but

Customer Question

I need to reset my password
JA: When did you last reset your username and password?
Customer: i don't know
JA: Have you installed any updates recently?
Customer: i tried to but did not get all of them done
JA: Anything else you want the computer expert to know before I connect you?
Customer: i don't think so
Submitted: 4 months ago.
Category: Software
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

What type of account are you trying to reset the password *****?