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Michael Hannigan
Michael Hannigan, IT Expert
Category: Software
Satisfied Customers: 11689
Experience:  25+ Years Experience in Field. MCSE, ICCP. Software Integration and Deployment Expert
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Need help connecting to WebEx. My webcam is unable to

Customer Question

Need help connecting to WebEx. My webcam is unable to connect. Popup asks if installed properly, but have used in past.
Submitted: 6 months ago.
Category: Software
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question.

When you start a meeting, it should say that you have a camera and ask you if you want to use it. If it doesn't do that, make sure you have video enabled in WebEx. To do that, follow these steps:

  1. Open the Meeting Center Advanced Scheduler.
  2. On the right navigation bar, select Meeting Options.
  3. Select the Video checkbox to enable or disable video.
  4. Select Turn on high-quality video and Turn on high-definition video, if the checkboxes are available.

If that doesn't help, or if the option for video isn't there, please let me know. Also, it would be helpful to have the exact working of the error you are getting.

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