Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
has this same program worked before on this same windows 10 computer?
Shut down the windows 10 computer, start it.. When it gets to the windows sign in screen, dont sign in.Instead, left click the power button at the bottom right.Then, hold down the shift key on your keyboard, and then click restart.This should bring you to the blue screen menu.. Choose troubleshooting, advanced, and then choose system restore.Once system restore loads, choose a restore point that was at least one day before this problem started and then carry out the system restore.That should fix the issue, but if you get stuck or this doesnt work then please send a detailed reply and I will assist you further as needed.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Allright, keep me posted!
Excellent.. Hopefully, this does the trick.. If it does, please remember to return here and click and submit a 5 star rating to show I was able to assist you.
If this doesnt fix the problem, send a reply and I will assist you further as needed.
Youre very welcome!
If you have any further questions let me know. And at this time it would be appropriate to click and submit a 5 star rating to show that i was able to assist you.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.