Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
If you had recovered/reinstalled the operating system then you need to re-install the apps that were installed before too.
Which version of Norton was installed in it also did you purchase it online?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
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Please answer my above questions so that i can help you better.
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.Let me know when you could be online so that we can get started to fix this.