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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 538
Experience:  Computer Software Support specialist for more that 10 years
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I have acrobat standard X. When I scan any document it

Customer Question

I have acrobat standard X. When I scan any document it always comes in a reduced image.
JA: What kind of computer do you have?
Customer: Dell PC
JA: Have you installed any updates recently?
Customer: None available
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Software
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

A few items may cause issues with image degradation. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 1 month ago.
No, I rather not.
Expert:  Jason Jones replied 1 month ago.

Okay. Please, give me all the configuration values that are setup.

Which DPI is chosen for the scan?

Customer: replied 1 month ago.
Jason, I can see the scan product cleanly, it's just the final product page size has been reduced. Instead of a full page, I'm getting about 70 - 80 % page size.
Expert:  Jason Jones replied 1 month ago.

How are you comparing sizes? For example, on the computer does it say that the 8.5x11" scan is only 7x10"?

Customer: replied 1 month ago.
By looking at the final product.
Expert:  Jason Jones replied 1 month ago.

Okay. I am just trying to understand here. What is the final product? Are you printing the item out again?