Hello,I am the person that will be helping you today.A few items may cause issues with image degradation. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.Please, send your reply below in the box. After you type your message, click the Send button.
Okay. Please, give me all the configuration values that are setup.Which DPI is chosen for the scan?
How are you comparing sizes? For example, on the computer does it say that the 8.5x11" scan is only 7x10"?
Okay. I am just trying to understand here. What is the final product? Are you printing the item out again?