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Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 17124
Experience:  Software expert
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I had my computer worked on by the "Geek squad". they sent

Customer Question

I had my computer worked on by the "Geek squad". they sent it back to the company to work on it. When I got it back, I couldn't even find my cloud Photoshop. I have tried to call support, all I get is tapped recordings. I even called the number on my credit card bill, same thing.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: iMac Mid 2011 OS X El Capitan
JA: Have you installed any updates recently?
Customer: They updated my computer.
JA: Anything else you want the software expert to know before I connect you?
Customer: Is there anyway I can speak to a software expert?
Submitted: 3 months ago.
Category: Software
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

Have you checked the Applications folder to see if Photoshop is in there?

Expert:  Josh replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 3 months ago.

I have not heard from you in a while -- If you can rate our session as 4 stars or higher and press Submit so I am credited with helping you and mark the question as helped.

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