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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Just renewed for 3 years my antivirus programme but seems my

Customer Question

Just renewed for 3 years my antivirus programme but seems my new email address has not been taken into account, therefore programme has not come through
JA: Have you contacted anyone about your account?
Customer: No is there an email address?
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: How do we advise Norton of my new email address
Submitted: 6 days ago.
Category: Software
Expert:  Dustin replied 6 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 6 days ago.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S