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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
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A few days ago I tried to sign up for an addition that

Customer Question

a few days ago I tried to sign up for an addition that blocks anyone from watching what I am doing on the internet. I think the price for 2 years was something like 59.99. I tried to order it but after several tries after I pushed the complete button it wouldn't do any thing. I kept checking to see if I made any errors but didn't find any. Ever since then a window pops up and says that I have not completed the order.
JA: What kind of computer do you have?
Customer: I don't know
JA: Have you installed any updates recently?
Customer: not recently but I have in the past
JA: Anything else you want the software expert to know before I connect you?
Customer: no, just wondered how I can get the order completed
Submitted: 3 months ago.
Category: Software
Expert:  Dustin replied 3 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 3 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, what web browser are you using, Safari, Internet explorer, Edge, Google chrome, or firefox?