My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Let me know when you are ready
Did you register the product?
of-course, can i start a remote session with your computer as it helps to troubleshoot issue more efficiently
Please accept the offer if you are ready
You may please download and run remote tool once accepted the offer
Ok, Enter the product key on winzip program
Request you to download and run remote tool on your computer so that i can better assist you
Its fine, if you can enter product key on winzip program
Let me know the status
Are you still there...
Are you ok, if i send another winzip file which can open files
It seems you are offline...
Request you to download winrar tool on your computer from below link
Before installing, uninstall the winzip tool which is installed on your computer
Then install the one which is downloaded
Let me know it fixes the issue
Didn't it help. Are you able to open compressed files now
You don't have to pay extra money if you don't wish for Remote Session. You can ignore the message..
Let me know your issue is resolved or not