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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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How can I turn off this infernal password saving request? I

Customer Question

How can I turn off this infernal password ***** request?
JA: When did you last reset your username and password?
Customer: I don't remember
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: I don't think so
Submitted: 11 days ago.
Category: Software
Expert:  Josh replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 days ago.

Can I connect to your computer to see the issue and fix it for you?

Customer: replied 11 days ago.
Expert:  Josh replied 11 days ago.

I have sent you the offer for remote assistance

Customer: replied 11 days ago.
Nott acceptable at this time
Expert:  Josh replied 11 days ago.

I am not sure what you mean by your last message

Customer: replied 11 days ago.
I think my answer will be to delete your software and return to my old one
Customer: replied 11 days ago.
I think I will revert to my old security package.
Expert:  Josh replied 11 days ago.

Okay, is there anything that I can help you with?