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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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I've lost the program from my computer when I switched

Customer Question

I've lost the program from my computer when I switched windows on my PC
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have an HP Pavilion computer and I'm running windows 10
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the software expert to know before I connect you?
Customer: I purchased the Rosetta Stone program in 2014
Submitted: 5 months ago.
Category: Software
Expert:  Martin replied 5 months ago.

Hello, this is Martin, how are you?

Did you lose Rosetta Stone after upgrading to Windows 10 or were you already on Windows 10 when it happened?

May I connect with you and take a look?

Expert:  Martin replied 5 months ago.


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