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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I've lost the program from my computer when I switched

Customer Question

I've lost the program from my computer when I switched windows on my PC
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have an HP Pavilion computer and I'm running windows 10
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the software expert to know before I connect you?
Customer: I purchased the Rosetta Stone program in 2014
Submitted: 15 days ago.
Category: Software
Expert:  Martin replied 15 days ago.

Hello, this is Martin, how are you?

Did you lose Rosetta Stone after upgrading to Windows 10 or were you already on Windows 10 when it happened?

May I connect with you and take a look?

Expert:  Martin replied 15 days ago.

Hello?