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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I can run a scan using my mcafee product, dell, yes, the

Customer Question

Hi my name is***** can run a scan using my mcafee product
JA: What kind of computer do you have?
Customer: dell
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the software expert to know before I connect you?
Customer: the last scan that did run was 10/24/2016
Submitted: 15 days ago.
Category: Software
Expert:  dresteve2000 replied 15 days ago.

Hi, my name is ***** ***** I'm here to help you with this issue.

Expert:  dresteve2000 replied 15 days ago.

Can you tell me exactly what the problem is?

Customer: replied 15 days ago.
McAfee will not run a scan on my computer
Expert:  dresteve2000 replied 15 days ago.

Understood, are you typing to me on the computer with the issue right now?

Customer: replied 15 days ago.
no thanks.
Customer: replied 15 days ago.
no thanks, ***** ***** get with mcafee support. thanks
Expert:  dresteve2000 replied 15 days ago.

Okay, great. thank you.