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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I just purchased 1 year for $29.99, and it doesn't seem to

Customer Question

I just purchased 1 year for $29.99, and it doesn't seem to have downloaded. Can you help me with this?
JA: What kind of computer do you have?
Customer: HP laptop Windows 8
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: I haven't used this computer for over a year and a half, & I don't remember how to get to my AOL email.
Submitted: 8 days ago.
Category: Software
Expert:  Jon replied 8 days ago.

Hi there my name is ***** ***** to I was checking out your question. What did you purchase for $29.99? Also, do you still remember your email account information?

Expert:  Jon replied 8 days ago.

As far as your AOL email, you can visit

If you do not remember your password, you can click the "forgot password" link from the site I provided above.