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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I was trying to update my Elements 13 to 15. You sent me a

Customer Question

I was trying to update my Elements 13 to 15. You sent me a windows but I am using a Mac/ Apple computer. Can you help me.
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: Its a Lapton Macbook.
JA: Have you installed any updates recently?
Customer: Not for Elements. But I always update my computer with apple.
JA: Anything else you want the software expert to know before I connect you?
Customer: Not at this time.
Submitted: 13 days ago.
Category: Software
Expert:  Kevin T replied 13 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 13 days ago.

Do you have a serial key or do you sign in online?

Thanks

Kevin