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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 538
Experience:  Computer Software Support specialist for more that 10 years
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I was trying to do a software update on my iPhone 6 and it

Customer Question

I was trying to do a software update on my iPhone 6 and it locked me out and wont reconnect with my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: my computer is an hp
JA: Have you installed any updates recently?
Customer: with windows 8
JA: Anything else you want the computer expert to know before I connect you?
Customer: my computer keeps freezing on me
Submitted: 2 months ago.
Category: Software
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

What does it mean when you say that you are "locked out" and it will not "reconnect" with your computer?

I will be standing by, looking forward to your response.

Thank you,
Jason