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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I always uploaded photos from my iphone to iTunes via a USB

Customer Question

I always uploaded photos from my iphone to iTunes via a USB port to import the photos to my computer. Now, I can't seem to do that. Apple and AT&T haven't been able to help me.
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: No problem until I got the iphone6S. The computer is a Logisys hardrive and I have Windows 7 installed.
JA: Have you installed any updates recently?
Customer: I installed new AVG internet security upgrades.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just want to be able to upload photos and videos seamlessly like I always could up to this point.
Submitted: 10 days ago.
Category: Software
Expert:  technicalcat replied 10 days ago.

Hello, and thank you for using this service.

Do you have any more details about this problem you could share with me? Please tell me any errors you receive, and exactly what happens when you sync. Thanks.