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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Trying to reset password. Old email is Old password is

Customer Question

trying to reset password. Old email is***@******.*** Old password ***** ***** Unable to contact youusing the url that you sent mehome phone is 1-***-***-****. please give me a call to get this fixed. Mr Ron Marshall
JA: When did you last reset your username and password?
Customer: I have never had to do it until my credit card was replaced a month or so ago
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Software
Expert:  Jess M. replied 15 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Are you using a computer right now to chat with me?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess