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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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I am having a problem with my account on facebook. this

Customer Question

I am having a problem with my account on facebook.
JA: When did you last use the account?
Customer: this morning. there is another account in my name that is not mine and now I can't get my original account because I put in my changed email and now I only get the fake account.
JA: Have you installed any updates recently?
Customer: I updated my new email and now can't get my old facebook and want to get rid of the fake one and can't
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so.
Submitted: 4 months ago.
Category: Software
Expert:  Richard replied 4 months ago.

Hi there and welcome

How are you accessing Facebook?

On your computer, or via a device such as a smartphone?

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