Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Make/model of laptop and what does it look like right now? The screen?
What does the screen look like right now? Are you logged in? If you hit the window key on your keyboard and hold
down the D, do you get your desktop?
Okay, Lets do this first.
If you cannot force the computer to shut down,
Try the power key.
then unplug the computer, hold down power button for one minute
plug cord back in and start computer, Tell me what screen you get to?
(that is a remote support offer for customers who wish that, just ignore it
for now and we will continue written. It is automated)
Now, before you try to download, can you tell me what mcaffee you are trying to load?
did you use the paid or free version from a site?