How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I'm trying to restore files from a previous backup and

Customer Question

I'm trying to restore files from a previous backup and Norton only shows backup from 11/6/16 is there a way to go back further? Windows deleted some files and I can't seem to find them.
Submitted: 15 days ago.
Category: Software
Expert:  Bhavik Joshi replied 15 days ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 15 days ago.

Please try doing system restore.

Expert:  Bhavik Joshi replied 15 days ago.

1. Open System Restore

Search for system restore in the Windows 10 Search box and select Create a restore point from the list of results. When the System Properties dialog box appears, click the System Protection tab and then click the Configure button.

2. Enable System Restore

Click to enable Turn on system protection and then use the Max Usage slider to determine how much of your hard drive to use to store Restore Points — 5% to 10% is usually sufficient — and click OK. If you ever need to create a restore Point manually (just before you start messing with any system settings, for example), return to this dialog box and click the Create… button, otherwise Windows 10 will create them automatically.

3. Restore your PC

Whenever you want to return to a Restore Point, open the System Properties dialog box again (see Step 1), click the System Protection tab and then click the System Restore… button. Follow the on-screen instructions and select the desired Restore Point when prompted. You can also click the Scan for affected programs button before going any further, to see what might change on your PC afterwards. When you’re happy to proceed, click Next.