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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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My Flash player is not working on Windows 10. Advanced

Customer Question

My Flash player is not working on Windows 10. Advanced Settings says it is turned on. (??)
JA: What kind of computer do you have?
Customer: Asus
JA: Have you installed any updates recently?
Customer: I don't install them but I think my computer installs them w/o my help (I think)
JA: Anything else you want the software expert to know before I connect you?
Customer: Yea, I'm a computer dummy!
Submitted: 19 days ago.
Category: Software
Expert:  Viet - Computer Tech replied 19 days ago.

Hi,

I'm sorry about the issue. Is a website not working on your computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 19 days ago.
Forget it!! I can see that this experience is going to cost more than it's worth. I'll reach out to a friend who is in IT.
Expert:  Viet - Computer Tech replied 19 days ago.

I'm sorry. We guarantee our service, so don't worry. How about with direct remote support for the small amount as shown? Thank you,

Customer: replied 19 days ago.
No thanks!
Customer: replied 19 days ago.
You are probably a very nice person, but now I am offended that greed seems to be your policy. One should have quoted the lower price at the outset. NO THANKS!!!
Expert:  Viet - Computer Tech replied 19 days ago.

I'll have our customer service contact you about the billing; we'll always make sure you will be satisfied at the end. Thank you,

Expert:  Viet - Computer Tech replied 19 days ago.

We are canceling this per your request. If you still need help with the Flash player issue later on, and/or if you need help with any other computer question / issue in the future, please come back any time as you wish; we guarantee our service. Thank you,