How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Computer collapsed just received a rebot from Microsoft but

Customer Question

Computer collapsed just received a rebot from Microsoft but many programs like you like were not available. trying to get program so can import attachments etc. My base is Windows 7
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It will take a cople of minuts to get y;ou will notice I mnot a good typest
JA: Have you installed any updates recently?
Customer: No. the computer is a HP tower model #p6710f
JA: Anything else you want the software expert to know before I connect you?
Customer: God only knows. Im no tech
Submitted: 16 days ago.
Category: Software
Expert:  Martin replied 16 days ago.

Hello, how are you?

How long ago did the computer collapse?

May I connect with you to have a look?