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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 552
Experience:  Computer Software Support specialist for more that 10 years
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I cant print my broakage account, The printer is OK, the

Customer Question

I cant print my broakage account
JA: What's the make/model number of your printer? How old is it?
Customer: The printer is OK, the problem is in the computer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC printer, windows10 sys
JA: How long has this been an issue? What happened right before this popped up?
Customer: computer updated itself
JA: Anything else you want the printer expert to know before I connect you?
Customer: No that all,why cant I print
Submitted: 3 months ago.
Category: Software
Expert:  Kevin T replied 3 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 3 months ago.

Can you give me the serial number of the printer and how you are connecting to it?