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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Microsoft visual C==runtime library problem, hp envy 5530

Customer Question

Microsoft visual C==runtime library problem
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: hp envy 5530 series class driver
JA: Have you installed any updates recently?
Customer: AOL last week updated the system, they said because of windows 10 which be on the system from the begining
JA: Anything else you want the computer expert to know before I connect you?
Customer: we cannot get on at all
Submitted: 16 days ago.
Category: Software
Expert:  Martin replied 16 days ago.

Hello and welcome.

When did the problem start, last week?

May I connect with you remotely so I can take a look for you?