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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Second opinion] - Morning Glory...just bought an HP

Customer Question

Second opinion] - Morning Glory...just bought an HP notebook...downloaded chrome..but for 'unknown reason' will not install.....I do NOT want to use their Edge installed..wishing to syn up my desk top...phone...and laptop
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: HP notebook 15
JA: Have you installed any updates recently?
Customer: nope...says does not need any
JA: Anything else you want the computer expert to know before I connect you?
Customer: an hp tech last night had me to completely reset the machine....Sams club had soooo much junk loaded on it out of the box
Submitted: 19 days ago.
Category: Software
Expert:  Cody replied 19 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 19 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?