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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 538
Experience:  Computer Software Support specialist for more that 10 years
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I have the wrong page. I wish to ancel auto renew.?? Dell

Customer Question

I have the wrong page. I wish to ancel auto renew.??
JA: What kind of computer do you have?
Customer: Dell pc
JA: Have you installed any updates recently?
Customer: no, McAfee sent me an email saying they are going to renew--I now have Webroot from geek squad.
JA: Anything else you want the software expert to know before I connect you?
Customer: no, just not to renew
Submitted: 2 months ago.
Category: Software
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

Please Click on https://home.mcafee.com and login using your credentials. Once logged in click on Down arrow next to MyAccount at the top right of the screen. You will find options to Edit your Billing details and turn off the Auto-Renewal feature.

Also you are eligible for a Refund can contact McAfee’s Customer Service Department from the below link and initiate a request for Refund to the Subscription that was renewed recently :

https://community.mcafee.com/external-link.jspa?url=https%3A%2F%2Fservice.mcafee.com%2FContactCustomerService.aspx%3Flc%3D1033%26sg%3DCS%26pt%3D1

Let me know if you need further assistance

Thank you

Expert:  Mr.Med replied 2 months ago.

Hello,

Do you still need help ?