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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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I have avast free and some how I started getting Avast total

Customer Question

hello I have avast free and some how I started getting Avast total care charge to my sears credit card twice for $42 and something an I do not want the avast total care thankyou Bonita Daugherty
JA: What kind of computer do you have?
Customer: HP LAPTOP
JA: Have you installed any updates recently?
Customer: DONOT THINK SO
JA: Anything else you want the software expert to know before I connect you?
Customer: NO
Submitted: 4 months ago.
Category: Software
Expert:  Jess M. replied 4 months ago.

Hi Bonita, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. I believe you might have upgraded to the "paid" version or might have subscribed to its services causing the charges that you have incurred.

Have you tried to access your account with Avast to stop or discontinue with your subscription?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess