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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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I need to temporarily disable my Kaspersky virus so I can do

Customer Question

I need to temporarily disable my Kaspersky virus so I can do a system restore
JA: What kind of computer do you have?
Customer: New Pavilion all in one windows 10
JA: Have you installed any updates recently?
Customer: Hp says device not found but tried to update last night and now in my lower right corner have action center - probably won't hurt anything but just don't want it on my task bar
JA: Anything else you want the software expert to know before I connect you?
Customer: Yes, tell him I know just enough about computers to get myself in big trouble
Submitted: 20 days ago.
Category: Software
Expert:  Randy Computer Tech replied 20 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.