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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I have a problem getting back to my account, well I used my

Customer Question

hello Michael, I have a problem getting back to my account
JA: Have you contacted anyone about your account?
Customer: well I used my friends email because for some reason I couldn't use mine and he forgot his email and password ***** was on new years
JA: Have you installed any updates recently?
Customer: on what exactly?
JA: Anything else you want the software expert to know before I connect you?
Customer: that's it
Submitted: 18 days ago.
Category: Software
Expert:  Lorenz Vauck replied 18 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Can you please let me know which account you are referring to?

Thanks for your patience and best regards,

Lorenz Vauck