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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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My bookmarks menu has suddenly exploded with all kind of

Customer Question

My bookmarks menu has suddenly exploded with all kind of stuff. I can't even scroll down.
JA: What kind of computer do you have?
Customer: All kid of repetitions. all kind of you tube stuff and I don' go to u tube. A lot of crazy things going on with the browzer lately. Sometime just crashes for no reason.
JA: Have you installed any updates recently?
Customer: I have no idea. If you are talking about firefox not that I know of.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 19 days ago.
Category: Software
Expert:  Viet - Computer Tech replied 19 days ago.

Hi,
I'm sorry about the issue.
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 19 days ago.
I have 7 and I am a little leary of a direct link up.
Expert:  Viet - Computer Tech replied 19 days ago.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated. Otherwise, I will provide written instructions.

- What's your internet browser program, such as Internet Explorer, Mozilla Firefox, Google Chrome, etc.? Please let me know this information, so I can provide the appropriate fix.

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,