Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if you still require assistance with the Norton issue?
No need to pay anything additionally.Thanks,IT Miro