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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I have an active subscription. Ran live update and the

Customer Question

I have an active subscription. Ran live update and the download failed.
JA: What kind of computer do you have?
Customer: Thinkpad w530
JA: Have you installed any updates recently?
Customer: Norton? within the last 2 months or sooner
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Software
Expert:  Cody replied 17 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 17 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 17 days ago.
Hello
Customer: replied 17 days ago.
No thank you and please refund my deposit
Expert:  Cody replied 17 days ago.

ok

Expert:  IT Miro replied 17 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the Norton issue?

No need to pay anything additionally.

Thanks,
IT Miro

Customer: replied 17 days ago.
No thank you. Please refund my deposit