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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 587
Experience:  Computer Software Support specialist for more that 10 years
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I bought the office suite last year. I cannot access it nw.

Customer Question

I bought the office suite last year. I cannot access it nw. Help please.
JA: What kind of computer do you have?
Customer: HP Satellite
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Software
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today.

Is the office suite already installed on the computer with problems or is it not installed at all, yet?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 6 months ago.
I cannot keep letting charges add up when I do not yet have an answer to my question of where is the Office suite That I bought a short time ago?
Expert:  Jason Jones replied 6 months ago.

Hello,

I asked you one single question 11 minutes ago. You responded 10 minutes later asking about charges. I don't know which charges you are referring to. Please, answer my question. Here it is again:

Is the office suite already installed on the computer with problems or is it not installed at all, yet?

Thank you,

Jason

Customer: replied 6 months ago.
Expert:  Jason Jones replied 6 months ago.

I asked if it was already installed or not. Your answer was, "Yes".

Does that mean that it was:
A) Already installed
B) Not installed, yet.

Customer: replied 6 months ago.
it is installed a few months ago. Ip
Expert:  Jason Jones replied 6 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 6 months ago.
I chat now.
Expert:  Jason Jones replied 6 months ago.

Thank you.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 81 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 6 months ago.

Hello again,

I see that you are not connected, yet.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Thank you,
***** *****