Hello,I am the person that will be helping you today.
Is the office suite already installed on the computer with problems or is it not installed at all, yet?
I will be standing by, looking forward to your response.
I asked you one single question 11 minutes ago. You responded 10 minutes later asking about charges. I don't know which charges you are referring to. Please, answer my question. Here it is again:
I asked if it was already installed or not. Your answer was, "Yes".
Does that mean that it was:A) Already installedB) Not installed, yet.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 81 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Hello again,I see that you are not connected, yet.Are you having any problems with running that remote application after it is downloaded?Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?Thank you,***** *****